Roombeam

Here to help

Make yourself
at home.

A few answers for getting comfortable with Roombeam.

Where are my desktop files?

Your files remain in Finder’s Desktop folder. Curtains only conceal them visually; they do not encrypt, lock or move them. Choose Hide room from the Roombeam menu-bar menu, or quit Roombeam, to return to your ordinary desktop.

How does the three-day trial work?

The planned Mac App Store release offers a free, three-day trial activated through Apple. It does not renew and will not automatically charge you. When it ends, continuing to use the room requires a separate, one-time unlock. The purchase window shows the price in your local currency before you buy. Restoring a trial does not restart its three days.

I already bought Roombeam. How do I restore it?

Use Restore purchases in the purchase window while signed into the same Apple Account. An internet connection may be needed. If access is still missing, contact us with your app version and the support ID shown in Roombeam’s Support section. Please do not send Apple passwords or card details.

Can I request a refund?

Apple manages App Store payment and refund requests. Visit Apple’s Report a Problem and sign in with the account used for the purchase.

The weather or city search is unavailable.

Live atmosphere needs an internet connection and an available weather service. During an outage, Roombeam uses an eligible saved forecast, then labels its simulated seasonal weather. Custom atmosphere works offline. Location permission is optional; you can type a city instead.

How do I change rooms, curtains or paintings?

Open Controls from the menu bar. Drag the curtains or use the room controls. Choose a painting from the included collection. Each room remembers its own decoration. Personal-image import and crop controls are not offered in this release.

My room is on the wrong display.

Open Settings, select an available display, and show the room again. If a display was disconnected, choose the display you now want to use.

Can I turn analytics and crash reports off?

Both start off and are optional. You can change each choice in Roombeam’s Support section. See our privacy policy for what each option sends.

Something else?

Email info@brry.co. Include your Roombeam version, macOS version and what happened. Screenshots are optional. We won’t ask for passwords, certificates or API keys.